Privacy Policy

Last Updated: March 15, 2025

At Neural Cortex, we take your privacy seriously. This comprehensive policy explains how we collect, use, protect, and share your personal information when you use our film editing educational services. We're committed to transparency and want you to understand exactly how your data is handled.

1 Information We Collect

We collect information directly from you when you interact with our platform, as well as automatically through your use of our services. Here's what we gather:

Personal Information You Provide

  • Name, email address, and contact information during registration
  • Payment information processed through secure third-party providers
  • Educational background and experience level for course customization
  • Project submissions and creative work for assessment purposes
  • Communication preferences and feedback responses

Technical Information

  • Device information, browser type, and operating system
  • IP address and general location data
  • Usage patterns, course progress, and learning analytics
  • Session recordings for technical support purposes

2 How We Use Your Information

Your information helps us deliver personalized educational experiences and improve our services. We use data responsibly and only for legitimate educational purposes.

Purpose Data Used Legal Basis
Course delivery and progress tracking Learning data, submissions Contract performance
Payment processing Financial information Contract performance
Customer support Contact info, technical data Legitimate interest
Service improvement Usage analytics Legitimate interest
Marketing communications Contact preferences Consent

3 Data Sharing and Third Parties

We limit data sharing to essential service providers and never sell your personal information. Here's who we work with and why:

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

Service Providers We Work With

  • Payment processors for secure transaction handling
  • Cloud hosting providers for platform infrastructure
  • Email service providers for course communications
  • Analytics services for platform improvement (anonymized data only)
  • Customer support tools for better service delivery

All third-party providers are carefully vetted and bound by strict data protection agreements. They can only use your data for the specific services they provide to us.

4 Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy standards, you have comprehensive rights regarding your personal data:

Access Your Data

Request a complete copy of all personal information we hold about you, including how it's being used.

Correct Inaccuracies

Update or correct any personal information that's outdated or incorrect in our systems.

Delete Your Account

Request complete deletion of your account and associated data, subject to legal retention requirements.

Limit Processing

Restrict how we use your data while maintaining your account for future use.

Data Portability

Receive your data in a machine-readable format to transfer to another service provider.

Withdraw Consent

Remove consent for marketing communications or optional data processing activities.

To exercise any of these rights, contact our privacy team at help@neural-cortex.com. We'll respond within 30 days and verify your identity before processing requests.

5 Data Security and Protection

We implement multiple layers of security to protect your information from unauthorized access, alteration, or destruction.

Technical Safeguards

  • End-to-end encryption for all data transmission
  • Secure server infrastructure with regular security audits
  • Multi-factor authentication for administrative access
  • Regular automated backups with encryption at rest
  • Intrusion detection and monitoring systems

Organizational Measures

  • Staff training on data protection and privacy principles
  • Access controls limiting data access to authorized personnel only
  • Regular privacy impact assessments for new features
  • Incident response procedures for potential data breaches
In the unlikely event of a data breach affecting your personal information, we'll notify you within 72 hours and provide detailed information about the incident and our response.

6 Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and meet legal obligations.

Data Type Retention Period Reason
Account information Duration of active account Service provision
Course progress and submissions 3 years after completion Certificate validation
Payment records 7 years Tax and legal requirements
Marketing communications Until consent withdrawn Ongoing consent
Technical logs 90 days Security and troubleshooting

When data reaches its retention limit, we securely delete it from all systems, including backups, unless legal obligations require longer retention.

7 International Data Transfers

While our primary operations are based in Taiwan, some of our service providers may process data in other countries. We ensure all international transfers meet strict protection standards.

Transfer Safeguards

  • Standard contractual clauses approved by data protection authorities
  • Adequacy decisions recognizing equivalent protection levels
  • Binding corporate rules for multinational service providers
  • Additional technical and organizational measures as needed

You can request specific information about where your data is processed and what safeguards are in place by contacting our privacy team.

8 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your learning experience and understand how our platform is used.

Types of Cookies We Use

  • Essential cookies: Required for basic platform functionality and security
  • Performance cookies: Help us understand usage patterns and improve performance
  • Functional cookies: Remember your preferences and customize your experience
  • Analytics cookies: Provide insights for course and platform improvements

You can manage cookie preferences through your browser settings or our cookie management tool. Note that disabling essential cookies may affect platform functionality.

9 Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through:

  • Email notification to your registered address
  • Prominent notice on our platform homepage
  • In-platform notification during your next login
  • Updated "Last Modified" date at the top of this policy

For minor updates that don't affect how we use your data, we'll update the policy without additional notification. We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions About Your Privacy?

Our privacy team is here to help with any questions or concerns about how we handle your personal information.

Email: help@neural-cortex.com

Phone: +88636991111

Address: 701, Taiwan, Tainan City, East District, 崇慶街一段701號130巷16號

We aim to respond to all privacy inquiries within 48 hours during business days.